Returns policy
This policy explains how returns work at Andre van de Merwe Motors. It does not limit your rights under the Consumer Protection Act (CPA) or any other law.
1. What we can take back
We accept returns only if the product is:
- in its original packaging,
- unopened, with the seal unbroken, and
- in a condition we can resell.
Please bring your invoice or till slip.
2. Raising a dispute
Any dispute about an order, including damage, a short delivery or a wrong product, must be raised within 7 days of delivery or collection. Check your order when you receive it, and have any damage noted on the delivery note before you sign.
3. Faulty goods
If a product is defective, you have the CPA’s implied warranty of quality (section 56): within 6 months of delivery you can choose to have it repaired or replaced, or get a refund. We may need to inspect the product or send it to the manufacturer for testing. This applies on top of any manufacturer’s warranty.
4. Business customers
Some CPA protections don’t apply to larger juristic persons. Where the CPA doesn’t apply, this policy and your account terms apply.
How to return something
Contact us first with your invoice number: Andre van de Merwe Motors · 011 422 1333 · WhatsApp 083 252 0540 · info@avdmm.co.za